Refund policy

CANCELLATION OF CONTRACT

1. According to the regulation, User can cancel the contract within 14 days after delivering the product without justification and send the product back to Provider.

2. User can exercise his right of cancellation by making a clear statement. Right of cancellation is only valid, if User sends their statement within the 14 days after delivery.

3. User shall pay the costs of returning the product. User acknowledges that the product shall not be sent back via regular post.

4. Provider is obliged to refund the purchasing price promptly, but no later than 30 days after making the statement, if User exercises their right of cancellation.

5. The consumer can’t exercise the right of withdrawal in case of sealed products which for health protection and sanitary reasons cannot be sent back after opening. The EMS suit and local zone EMS wearables for home/private use as well as all other are considered to be products as mentioned above. Therefore, the consumer is only able to exercise the right of withdrawal in case he/she has not opened the package of the EMS suit and local zone EMS wearables purchased on the website.

Wellform is not on any terms liable for any damage resulting from natural amortization, faulty, inadvertent or inappropriate use, or unnatural, abnormal use. Wellform is excluding liability for any damage that is resulting from unprofessional or unlawful use.